Professional Higher Technical Course of Health Secretariat

Objetivos do Curso

Healthcare administrative professionals play a key role in healthcare institutions, as they are usually the first point of contact with clients. In addition to administrative skills, they are required to have a skills profile that goes beyond these, for example in the areas of communication, management, IT and health legislation, supported by ethical conduct and data protection. In this sense, this course aims to train professionals capable of planning, managing and carrying out clinical secretarial activities in healthcare institutions.

Condições de Acesso e Ingresso

Admission to the Higher Professional Technical Course can be made through the General Access Regime, Special Access Regimes and Special Competitions.

Saídas profissionais

At the end of the course, the student can work in health institutions, whether in the context of primary or differentiated health care, public or private, namely health centers/family health units/community care units, hospitals, palliative care units, long-term care units, health clinics, nursing homes, social centers, among others.

Regime de Estudo

Presencial

Língua(s) de aprendizagem/ Avaliação

Portuguese

Objetivos de Aprendizagem e competências a Desenvolver

1 Participate in assessing the quality of the services provided, by evaluating the work carried out, as well as in the institution's certification process, implementing improvement strategies when necessary.

2 Plan secretarial activities inherent to the health service/unit in which they work

3 Carrying out the secretarial activities inherent to daily operations

4 Making records on the platforms inherent to the function (requisition, registration, referral and protocols)

5 Planning the development of activities, organizing and monitoring work in order to

ensure swift, professional, careful and personalized attention to the person's health condition and context

and specific needs

6 Providing information in a reasoned, up-to-date and explicit manner, adapted to the condition and

context of the person's health

7 Ensure good document, information and stock management, taking into account the characteristics of the service and guaranteeing confidentiality

of the service and guaranteeing the confidentiality of data

8 Plan and collaborate in the organization of the space and in the implementation and maintenance of a functional, confidential and practical

functional, confidential and practical document archive

9 Participating in the development of protocols and facilitating and functional procedures that are adapted and

adapted and personalized protocols and procedures, taking into account the service, the institution and its user population

10 Collaborating in health education activities

11 Managing complaints, suggestions and compliments

12 Collaborate in the circuit of the response to the internal hearing, following institutional procedures(routine) assessment, complaint or suggestion

Enquadramento Legal da Qualificação

Decree-Law no. 74/2006, of 24 March, amended and republished by Decree-Law no. 65/2018, of 16 August

Acesso a um nível de Estudos Superior

The CTeSP in Health Secretarial gives access to the cycle of studies leading to a degree.